on 27-10-2021 16:44. According to my broadband monitor (I was away for the long weekend) the inter. Looking at my bqm and network log it appears that I am still having sync issues at random times. HHI114. Synchronisation failure is where the hub can't maintain a lock on one or more of the 28 channels it uses to connect with the gear in the street. Apparently the connections the cable company makes need to be checked from time to time, especially as weather changes from cold to hot and vice versa. Downstream bonded channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 235000000 4 38 256. The drops usually last less than 1 minute but can range up to 2 or 3 mins. 3 Virgin Radio Victoria (CHBE-FM) delivers music,. I am very sorry to hear that you've been experiencing some broadband issues recently. I called up Virgin support line who paid no attention to. I have a SuperHub 3 in Modem Mode which has been reporting the following in its Network Log; 04/03/2022 20:12:5 notice LAN login Success; 04/03/2022 18:03:8 Warning! RCS Partial Servic. still getting the same issue. 9 40 256 qam 3 4 163000000 6. Last couple of days my BQM from Thinkbroadband looks awful and seeing drops and disconnects both on work VPN and also when gaming. After persistent issues over the last 5 days with connecting to telegram and gmail (the former will hang on "connecting" for 15-30 seconds at a time before establishing a connection, the latter simply will not load the modern client), I've been digging into. 3 3669 6203 5 Locked 40. This affects devices which are connected via WiFi and ethernet,. Reply. Monday 31st July: I just can't deal with the virgin media phone line, no offence, but if you work for the Virgin Media customer support lines I've probably not spoken to you. This all started happening approx. 9. We are having issues with our internet frequently suffering high latency (15+) times a day where all apps using the internet will stop working and will inform us our internet connection is unstable. Solved: Hi, I have VM 500mb package. Hi All, first post here, and its for syc timing errors. Several different modems purchased and the same problem remains. 2016-11-16 11:56:51. . 4GHz and 5GHz but not much has changed. I have looked through the logs and have seen thousands of Pre and Post RS errors. 2) Then also Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. Started to notice problems when I was unable to sync to server on farm sim 22. SYNC Timing Synchronization failure - Loss of Sync. Yet my internet is still dropping. . Gateway IPv4 address is valid. I was given I believe a Hub 3 device. For the last month we are experiencing broadband outages and drops everyday. Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. Recently upped my plan from M125 to m250 As my upload speed was just not up to standards required to stream. Damaged Wall socket. 168. 100. VM will not dispatch any technicians while an area fault exists. 168. What are the reasons for RCS partial service? A modem will be in a partial service mode if it’s functioning with any subset of channels in TCS – Transmit Channel. 04-08-2023 16:37 - edited 04-08-2023 16:40. Hardware Version: V1. and tells you. So i previously had the Superhub 2. . D-Link DIR-3060. After 3 consecutive days of full service outage and after being notified of this, VM are to have 30 days to repair issue and if failing to do so, I can leave without penalty. CM restarted itself while I was at home during the day on Tuesday 8th. CryptoWe have made changes to keep employees safe so response and call times may be longer than usual. Daily Intermittent Disconnects. Reply. CheersSYNC Timing Synchronization failure - Loss of Sync & RCS Partial Service in Networking and WiFi yesterday I need to speak to a person for disability help in Networking and WiFi Monday High packet loss and unreliable connection for over 2 months in Networking and WiFi 2 weeks agoSolved: Hi Having issues over the last week with the Hub rebooting and loss of internet. 1;CM-VER=3. "No Ranging Response received - T3 time-out. 1 router mode or 192. Thanks so much for your private message and confirming your address, I have now booked you a visit for the serviceissue – you can check the date and time via your online account here If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message. I called support and said they would monitor and call back which - 5020988There is nothing you need to do at your side @Trundlore, the power levels are still showing out of spec and looks as if they might be slowly rising from what you have posted on the community as I can see a few over 10dBmV. RCS Partial Service;CM-MAC. You can check our Service Status Checker or. Try a 60 second pinhole reset of the hub and monitor progress. 0 Downstream channels. Tudor. on 24-01-2023 16:31. Context for this is while playing online games, especially FIFA, I am able to get relatively good ping (generally between 12 and 24) however every game feels so laggy and delayed. In addition the connection has dropped completly at times. A guy came round, drilled holes etc and web/tv/phone all up and running same day. intermittent outages. 0; 10/05/2019 16:13:15: critical: No. Click on the “Upstream” tab, copy the text and paste into your reply. 68K; 134; 364; conman33158. We would like to show you a description here but the site won’t allow us. No spitters or any other device in the line. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. Power levels have been changed to spec. If we've advised we're aware of them then we'll be doing all that we can to resolve the issue ASAP. 2: Your broadband connection is working. 0;. Hello, Connection has been a bit iffy this week (which is unusual). RCS Partial Service;CM-MAC=XXCMTS-MAC=XX-QOS=1. Well I think I'm done I've done all the m&m steps and installed freshjr qos script which made me feel like a hacker and my undf prio is 2 so I think its working, Qos has been set up to. Techs have replaced my hub3 with another hub. My internet was working perfectly fine - 4891147By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. 0 in modem mode. My understanding of 'RCS Partial Service' error messages is that this relates to a loss of. Hi, been having some high latency and packet loss for the past few weeks out of nowhere and its been alot worse since the national outage. Tuning in. Serious Internet Issues. Speed tests have varied (when the speed test has managed to connect. 0 with a new Hub 3. We are on Volt M350 Fibre Broadband and get really good speeds most of the time. finally had work completed on the 14th April and it’s now worse. Aware of the heat at the moment, but ventilation around modem is good and other network kit is working without any issues. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. I've had Virgin Media for very soon to be a year, and now suddenly the past weeks there has been some major issues with disconnections to the internet and the router strangely acting up. Click on the “> Check router status” button. Forum Team In response to syzygysteve. Hi Since the start of the year (at least) I have been getting intermittent connection loss on ALL devices. ^Martin. 03/07/2023 16:58:48 Warning! RCS Partial Service;CM-MAC=**. 1 router mode or 192. Setup. Yes I am still having the issue every 30mins, I want to mention the Virgin Media plan is under a different name just incase I dont show up on your systems that is why, however, that BQM I sent. Select all the text (Ctrl-A if using a keyboard), copy it. They even ran a new line to my house. As per the title, wifi is fine. Cable team ran tests on my line remotely for a couple of days. Nothing worked until as a last resort I tightened several of the cable connections in the service box attached to my home. I can have weeks where the connection is fine. 2) Modem -> i get some dropouts on this - looks like the modem is restarting at times. Hi, I've been having a read around the forum and believe I am also experiencing issues that others have reported previously with internet connectivity drop outs, reviewing the SuperHub 3 logs I can see errors referencing SYNC Timing Synchronization failure - Loss of Sync. Outside Canada +1-416-348-1892 This call is free from your Virgin Plus phone. 5 25 256 qam 13 5 243000000 -7. 1;CM. The BQM also shows alot of packet loss (red bits). 7 34 256 qam 16 8 267000000 -7. Our broadband in this area has never been stellar, with at least 6 technician visits, 2 hub replacements, exterior cables relaid, attenuators added and removed, cabinet connection reshuffle, etc. For the past couple of weeks i've been streaming with a solid upload speed to start with, then suddenly i get a massive drop off in upload speed for a few seconds and then returns to normal, and this repeats every. Our Virgin broadband has been fine in general until the last 8 weeks or so, the start of which was when there was a company digging and laying fibre cables in our and adjoining streets as part of an upgrade in the area. Moved all Wi-Fi Pods to be closer to hub - reset multiple times - nothing online no matter how long left. . THINKBROADBAND Live: would like to show you a description here but the site won’t allow us. Check for local issues again on 0800 561 0061. 2-3 weeks after i had new service set up at the new place, i got Intermittent Connection problem. The estimated fix date is: 03 NOV 2021 09:00. Virgin Media CommunityAs well as trying the “check service,” Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. First two months: Absolutely fine, no issue with the service Third month: Latency, high ping and jitters. 8. I'd advise we let that run for at least 24 hours so we have a full scope of your connection quality across a day and then we'll be able to go from there. Non-Stop RCS Partial Service/Lost MDD Timeout Errors. On our wavelength. Hub 3 is in modem only mo. OK so my story is this as of 9th May : I had a Bigger Bundle M250 package installed on April 21st. Click the lower link (Share Live Graph) then, click generate. The statuses listed show the connection state of the cable modem. RCS Partial Service;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1. - 4768403I always check the Virgin Media service status but there are never any outages in our area at the time. But don't log in, just click on the link "Check router status" That'll bring up a window with five tabs. You could s etup a Broadband Quality Monitor. SYNC Timing Synchronization failure. Please can you look into this? Network Log Time Priority Description 13/04/2023 10:46 Warning! RCS Partial Service;CM-MAC= 13/04/2023 19:34 Warning. The wifi speeds are good when it works but drops out many many times a day. 0; 13/03/2022 22:54:55 Warning!. The connection from the outside service is a straight run of coax. 1 router mode or 192. and this happen intermittently. Hello everyone. NickRaske. 2 37 256 qam 2 3 154750000 5 38 256 qam 3 4 162750000 5. I contacted Vir. - 5415123When we run the checks on the service we do require any third party equipment to be removed and for the router to be in router mode so we can identify if the issue/fault lies with our own equipment. Ubiquiti suggested as low as 15 seconds (the default was 600). Now over the last month it’s become unbearable with low connectivity speeds (Wi-Fi and cable) frequent discon. No lights on the hub other than the usual white one. Ever since then, I've had repeated issues with the broadband dropping / becoming non. I look to be having the same issues as others with Time Synchronization failures. The numbers vary between 0. 0 RCS Partial Service/SYNC Timing Synchronization failure. Before said maintenance I've had months and months of perfectly serviceable internet. The broadband is terrible. My router doesn't respond to pings on the WAN network, so external BQMs don't work, but here's an outgoing ping every 20s - which does miss some of the dropouts, but is still perhaps useful: 0 Kudos. Click on the “> Check router status” button. Hi, Would someone kindly translate the hub settings below into English for me, and tell me what is going on. Removed all pods and then - in turn - tried each pod on its own within 6 feet of the hub. High Post RS errors, no ranging response. If you're having problems with your service, you can check for outages and get updates on the current status of the Virgin Plus network in your area. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. As per the title, wifi is fine. . From what I can tell, this is accompanied by packet loss and high ping, with the router status displaying "SYNC Timing Synchronization failure" and "RCS Partial Service" messages whenever it happens. I had Comcast come out 3 times to check my line. Cable modem continued to funciton. Would it be possible to look into this for me, thanks. 1). Has been a very busy week at work! But will be trying this over the weekend and then I will - 5406882Constant RCS partial service errors leading to being disconnected from whatever I'm doing. Previously with NTL, Virgin Net, Cabletel, Cable Online. 2-3 weeks after i had new service set up at the new place, i got Intermittent Connection problem. The reason I originally thought it was a Ubiquiti issue is that I was initially seeing the UDR report high latency and high packet loss at times and it was showing a disconnect from the ISP when there was no corresponding entry in the Hub 3 logs. Hiya, been a Virgin broadband customer for a few months now and had nothing but issues with the Wi-Fi. Click on the “> Check router status” button. . I have an ongoing problem which results in some days where my connection is completely unreliable. Changed hub. . 0; The statuses listed show the connection state of the cable modem. We would like to show you a description here but the site won’t allow us. My internet connection drops almost every day. Can you let me know what the next steps are please. 1. Try the “free & automated” Service Status number - 0800 561 0061 as it can have more information than the website version. Sometimes it'll go off and come on straight away sometimes it'll take 10/15mins for the WiFi to return and it won't last much longer before the cycle continues. The VirginMedia site which checks for your internet tells me to check back in 24 hours, but it's been going on for the whole week. Time Priority Description Mon Sep 21 09:17:06 2020Hi John, Thank you for your detailed reply. . 4: The temperature of your Hub 3. Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID. 3 40 256 qam 4 5 171000000 6. It is an SNR issue which is a signal to noise ratio outage, in other words a faulty cable on the network degrading the network. Fine for streaming services with caching, useless for Teams meetings, Skype calls, and working from home. 1 38 256 qam 1 2 147000000 7. My Hub 3 loses connection to the Virgin network every 2-3. Click on the “Networking” tab. 1 modem mode. In the last 3 months we started to experience severe internet dropdowns/reconnects that according to network logs from 192. 2. Would it be possible to look into this for me, thanks. Seeing RCS Partial Service and SYNC Timing Synchronization failures every few minutes. 6MHz channel has noise that causes the modulation to fall from 64QAQM to 32QAM. Hi all, I keep noticing dropped packets and high latency, most noticeable when using VoIP. _____ First check for any “known network faults” As well as trying the “check service,”Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. i have rebooted all the kit. VM will not dispatch any technicians while an area fault exists. We would like to show you a description here but the site won’t allow us. . By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. i have rebooted all the kit. Packet loss only occurs to external destinations, not within my home network, and it happens with routes as short as to my gateway (68. No spitters or any other device in the line. RCS Partial Service;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1. Re: Outages, Packet Loss, Slow Speed. SYNC Timing Sync failure, disconnects, SNR ratio seems fine. . critical. Mostly affecting WiFi, though the ethernet connected TV also quite often. I've checked the router logs and it's showing constant warning and critical messages. Click on the “> Check router status” button. When the VM router is rebooted the BQM starts reporting correctly for a short time before going red again - see screenshots from previous days. I have a Nighthawkaww shucks your welcome, trust me your making my day too plus this is the second time you've helped me out giving the best advice i've received from any other forum. net, it rangers from 10Mbps to 30Mbps and im on M250 fibre. In addition the connection has dropped completly at times. - 5309303RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1. In the space of 30 mins since my last messge we're now at Thousands of Post RS Errors Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 40. . 1;CM-VER=3. Re: Intermittent "Timing Synchronization failure - Loss of Sync". Options. There are several other Virgin customers in my street who are also seeing the same issues and we have all been contacting Virgin regularly. There was a suggestion of work in my area that day 12am-5am, but it was later this day I. I had similar issues in the past, some 8 months ago, and they were resolved. and tells you of more local issues down to street cab/ postcode level. Still having the same issues. 0. Click on the “Upstream” tab, copy the text and paste into your reply. Firmware Version: 1. on 23-06-2020 07:01. I am making this post to help me converse with support agents. 3 weeks ago. I am a gamer and cannot play anything as I keep getting disconnected and it is impossible to enjoy a film. virgin media intermittent issues - Spoke to VM c/s - about this constant disconnections. 2 weeks ago when Virgin were doing work in the area. Background below. net using a wired connection. Open a web browser and go to 192. . 0, apparently checked cable connections to the exchange and deemed all was well. . My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. notice. 3 weeks ago. 3 weeks ago. Here are the Hub3's stats (Sorry about the awful formatting): Downstream bonded channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel IDRecently moved into a new build, there's not a lot of people living in the houses on my street yet. critical. I'm tired of calling customer service to be told "your modem is. Options. I even know every word to the call centre because I have had to call that many times. So this problem began taking place last week. I've been enduring the issues up to this point, but today has been the worst. Trying to work from home with 500Mbps broadband package but for the past several Months I am having severe issues with Hub 3. 1 40 256 qam 2 3 155000000 6. 0; 13/04/2023 20:37:16:. Upstream bonded channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 1 36600000 37 5120 64 qam 3 2 30100000 36. 168. ive got the hub in modem mode as i use google nest wifi for better wifi, although the tests ive. Thanks for the reply. I called the service team and was told to "let it settle", as if I was baking a cake. 168. I had this same issue at the beginning of May, five weeks ago, and it was resolved by the changes made in the cabinet on the street. I am experiencing slow internet usually in the afternoon and evening, I can barely load images or videos. Problem is with wifi and wired and has been getting worse over the past few days. Last year we had an upgrade to a new Tivo box and Hub 3, I replicated the swicthing into modem mode, and we would get occasional heavy buffering when streaming - any device (TV, PlayStation, tablet), on a. 100. 3 3588 5968 6 Locked 40. I’m also aware of the “Intel Puma 6 chipset” controversy, and have researched that a bit. No reporte. Copy the text in the Direct Link box, beware, there may be more text than you can see. 032%. There was a suggestion of work in my area that day 12am-5am, but it was later this day I first properly noticed problems. 8 or 9. i have rebooted all the kit. on 23-06-2020 07:01. . 27-03-2023 09:09 - edited 27-03-2023 09:13. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. 2 Of those disconnections have happened in the past week, and the other. 2016-11-16 11:56:51. this issues started a few days ago , the internet was cutting out and then coming back. 0 with Pin at the back of it. Downstream tab: I restarted my hub. I've got a Hub3 in modem mode and my systems are experiencing problems through ethernet not just wifi. Same Day Partial Service. Notice atom errors. We had 2 engineer visits: 1. I have had issues since February of my internet constantly dropping all the comcast techs say is that my modem is bad. 0 (had it for about 7 years) and i encountered an issue where the wifi networks would randomly vanish maybe once a day (even though connection via ethernet is fine) and i would have to restart the Hub to get the wifi networks to show again. Check for a known local fault on 0800 561 0061 - it is an automated service. My internet connection drops almost every day. My upload remains in the 25-30mbps range. Internet randomly dropping during day and night. Hello, I'm getting terrible ping spikes and multiple errors in the log. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. Look at the boxnoutside the wall and changed things . I'll triple-check my coax connections but I'm pretty sure they're fine. For immediate assistance, check out the Xfinity Assistant. The stats below are just after a reboot. Hello, I recently got connected with Virgin Media broadband. Tried the service status on the virgin media website (it says we can't see any issues affecting your zone, but if I go into broadband and test hub it says "looks like there are issues in your postcode affecting. Appears to be lost packets?Hi, I've been experiencing random time outs since 15/07/22 when a power cut happened in my area. - wired I have made sure all connections are finger tight. What is the best way to arrange an engineer to - 4900809 - 2Business, Economics, and Finance. On top of the daily outage between midnight and 1am ( which have been happening since 2020), we have now getting regular outages throughout the day. 168. To get the omnibox moved will cost £25, Call Customer Services on 0345 454 1111 or if you have a VM landline 150 or wait a day or two for a VM staff member to get to your post. 2 weeks ago. Ran a dedicated line of RG6 quad shield. More than once I have noticed a log note saying "RCS partial service", however the. 0; It took a bit of time for the Virgin Media line to sync again, I had the flashing green light on my Hub3 which indicated it was updating. on 04-05-2023 11:40. 168. This problem affects both and wireless, despite the diagnostic tool saying there are only issues in my WiFi. Solved: Hello, hoping someone can point me in the right direction before I try to get into contact with Virgin, I'd like to avoid a support - 5406882SYNC Timing Synchronization failure - Loss of Sync - yes me too! el_flandro. and this happen intermittently. Then sometimes it will just cut off completely and takes about 10mins too come back on. Thanks in advance. Copy the text in the Direct Link box, beware, there may be more text than you can see. LAN login Success; 01/01/1970 00:01:35. 0. Downstream bonded channels. I took those pictures from PingPlotter. I'm getting a high number of uncorrectables and Loss of Sync errors. Over the past 4 months or so, i have been experiencing constant drops in connection when using my computer, although the drop usually only lasts for less than 5 minutes, it seems to be happening every hour or so. but it has stabilised to this point since 16/06/22. New customer Instant regret : Fully disconnected 18 days after install / Totally lost after 2 days ! ebodjarvo. Solved: 15 or more of these messages on the router log in the last few hours tonight. switched it off for 10 mins and then turned it back on etc etc. err nrd [13437]: estimatorDot11kIterateCB. Restarting the router does nothing, and the errors happen at varying frequencies, from once every few days to 5-6 times a day, which. I am experiencing slow internet usually in the afternoon and evening, I can barely load images or videos. Please post a full set of stats, it looks like a circuit problem. We would like to show you a description here but the site won’t allow us.